Customer Service Phones at 217.789.2030 and the Drive-thru window are open Monday through Friday between 7:30 a.m. and 5 p.m. Walk-in Office Hours are 8 a.m. to 4:30 p.m. and Lobby Cashier Hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

You may also email us at cwlp.customer@cwlp.com and be sure to include the account address and phone number you can be reached at or message us through your account at myCWLP.com.

You may email us at cwlp.customer@cwlp.com, message us through your account at myCWLP.com or you may call 217.789.2030. Regular business hours are Monday through Friday between 7:30 A.M. and 5:00 P.M.

Pay Online Via myCWLP: Pay your bill online and view billing and consumption history and rate information. You will need customer and account numbers and a Visa, MasterCard Discover, American Express or checking account number and bank routing number. To save paper, sign up for e-bills.You can also use our QuickPay system to pay your bill online without having to register for myCWLP account management. You will need customer and account numbers and a Visa, MasterCard Discover, American Express or checking account number and bank routing number.
Payment Page

Online Bank payments/Bill Payer Payments: You may pay your bill using your financial institution’s online service or another online payment provider but allow for a minimum two business days for processing. When setting up, you must select "CWLP" as the payee and enter all 17 digits from your bill into the account field with the 9-digit account number first, followed by your 8-digit customer number second (XXXXXXXX-XXXXXXXXX). Inputting these numbers correctly will ensure quicker processing of payments to your account. In some instances your financial institution may send us a payment by mail. In these instances a delay of 5-7 days may occur in the processing of your payment.

Avoiding Online Payment Delays

Call 217.789.2030 or go through myCWLP.com to sign up for CWLP AutoDebit (link to https://www.cwlp.com/myCWLP/AutopaySetUp.aspx) to allow your monthly payment to process from your financial institution without delay. It is free of charge to set up.

Please allow a minimum two business days for processing when sending your CWLP payment from a financial institution or other online payment provider other than CWLP AutoDebit. In some instances your financial institution may send your CWLP payment by mail, which may result in a longer delay of 5 to 7 days in the processing of your payment. This delay, if not accounted for before submitting payment, could result in your CWLP payment being considered late.

myCWLP is an account management website that enables City Water, Light and Power customers to manage all aspects of their account, view billing and consumption histories, submit service requests, receive ebills and make payments online.

QuickPay allows City Water, Light and Power customers to pay bills online without having to register for a myCWLP account. All that’s needed are the customer and account numbers plus a valid Visa, MasterCard, Discover, American Express or checking account routing and account numbers.

myCWLP and QuickPay are easy, convenient, safe and secure. With these services, your payment will post to your account the next business day.

Pay by mail: Please put your account number on your check and include the payment stub in the return envelope provided or address an envelope to:
Cashier’s Office City Water, Light and Power Municipal Center West 300 S 7th Street Room 101 Springfield, IL 62757-0001

Pay by automatic withdrawal from your bank: Set up CWLP AutoDebit by calling 217.789.2030 or through myCWLP.com to allow your monthly payment to process from your financial institution without delay. It is free of charge to set up. You can also sign up in person at our main customer service office.

Please allow a minimum two business days for processing when sending your CWLP payment from a financial institution or other online payment provider other than CWLP AutoDebit. In some instances your financial institution may send your CWLP payment by mail, which may result in a longer delay of 5 to 7 days in the processing of your payment. This delay, if not accounted for before submitting payment, could result in your CWLP payment being considered late.

Pay in person: Pay your bill by coming in and going to the Cashier's Office at our main building or use the drop box in the alley on the south side of the building near our drive-through. We also have three convenient payment drop-off boxes that make paying your utility bill easier and more convenient than ever. The boxes are located in the outermost drive-thru lane at each of the following locations:

• Illinois National Bank, branch 2849 South Sixth Street (near the County Market Plaza)
• Illinois National Bank, branch 2450 North Dirksen Parkway (near the Wal-Mart Supercenter)
• Heartland Credit Union, 2213 West White Oaks Drive

Visit our Customer Service page below or go to myCWLP.com for all online account management features and customer information.
Services Home

For more information about meter reading, scheduling a read, or reading your own meters, head over to our Meter Reading page below. You can also find this information inside myCWLP, with forms to submit your own meter reads.
Meter Reading