Services

Customer Service Home

The CWLP Customer Service Office is responsible for all customer account activities, including new service sign-ups, changes of address, meter reading, billing, and bill payments. This office also administers special bill-related customer service programs as noted below. The Customer Service Office can be reached by:

Phone: 217.789.2030
Email: cwlp.customer@cwlp.com
Fax: 217.789.2026
Mailing Address: Room 101, Municipal Center West, 300 S. 7th Street, Springfield, IL 62757

The Customer Service Office is open Monday through Friday from 8:00 a.m. to 4:30 p.m. The drive-up payment window is open from 7:30 a.m. to 5:00 p.m. Lobby cashier hours are 8:00 a.m. to 5:00 p.m.

Account FAQs

Online Account Management

Click here to manage your account, make payments, view bills, track usage, message us and more!

Account Services

Here you can find more information about how we read your meters, reasons we were unable to read, and maybe even learn to read them yourself.

Rates

See our Electric and Water Rates along with other charges collected by CWLP on your bill.

Bill Assistance

If financial troubles are making it difficult for you to cover your CWLP bill, please let us know. We will do everything we can either to set up a convenient payment program or to help identify sources of assistance that might be available to you.

Senior Citizen Discount

Deals and discounts come and go but not for our Senior Citizens. CWLP stands by our discount for all Senior Citizen Springfield residents.

Full Customer Service Handbook

A detailed, printable version of our policies and programs.

Other Programs and Services

Business Services

Here you can information about the programs we offer to our Commercial Customers.

Renewable Choice Program

General information about our Renewable Choice Credits and how they can help save the environment.

Round Up to End Homelessness

An easy and efficiant way to contribute to your community.

CWLP Gift Cards

Here you can find out how to get CWLP gift cards for your family and friends.

Project RELIEF

Save Energy & Water

Rebates

You can find all of the rebates we offer here, to reward our customers who Save Energy and Water.

Efficiency

This will take you to our Conservation Homepage, where you can find a number of topics to help Save both Energy and Water.

Energy Audits & Technical Assistance

General information about identifying issues with efficiency.

Sign-in to myCWLP

Click here to sign into your online account, where you can view your customer information as well as pay bills online.

Report a Problem

Click here to find the fast links and phone numbers to report power outages, streetlight trouble and more to us.

Get help with...

Click here to find the fast links to information for all of our programs and services.