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Contact Us

For the fastest response to an electric service outage or emergency, report to Electric Dispatch at 217.789.2121.
For the fastest response to a water service outage or emergency, report to Water Dispatch at 217.789.2323 ext. 2.

To report a street light outage or you have a non-emergency, non-time-sensitive question, comment or suggestion concerning CWLP in general, please use our Report a Problem page below.
Report a Problem


   Frequently Contacted Offices

Office Address Phone # Fax # Email
Customer Service Office Room 101, Municipal Center West
300 S. 7th Street
(7th and Monroe)
Springfield, IL 62701		 217.789.2030 217.789.2026 cwlp.customer@cwlp.com
Electric Dispatch / Outage & Service Problems Electric Engineering Office
1008 Miller Street
Springfield, IL 62702		 217.789.2121 217.789.2082 publicinformation@cwlp.com
(non-emergency only)
Water Distribution / Outage & Service Problems Water Engineering Office
11th and Mason Streets
Springfield, IL 62702		 217.789.2323 ext. 2 N/A publicinformation@cwlp.com
(non-emergency only)
General Office 4th Floor, Municipal Center East
800 E. Monroe Street
Springfield, IL 62701		 217.789.2116 217.789.2136 publicinformation@cwlp.com
Water Purification Plant 3100 Stevenson Drive
Springfield, IL 62703		 217.757.8630 217.757.8625 publicinformation@cwlp.com
Energy Services Office / CWLP Energy Experts 1008 E. Miller Street
Springfield, IL 62702		 217.789.2070 217.789.2210 nrgxprts@cwlp.com
Public Information Office 4th Floor, Municipal Center East
800 E. Monroe
Springfield, IL 62701		 217.789.2116
ext. 2629		 217.789.2136 publicinformation@cwlp.com
Security / Lake Patrol 3100 Stevenson Drive
Springfield, IL 62703		 217.757.8600 217.757.8605 CWLPLakePatrol@CWLP.com
Lake Property Management Property Management Center
200 E. Lake Shore Drive
Springfield, IL 62712		 217.757.8660
ext. 1095		 217.757.8650 publicinformation@cwlp.com
Liability Insurance Claims Office 4th Floor, Municipal Center East
800 E. Monroe
Springfield, IL 62701		 217.789.2116 ext. 2687 N/A claims@cwlp.com

   Program and Service Contacts

Office / Service Address Phone # Fax # Email
Customer Service Office
- New Service
- Terminate Service
- Change of Address
- Service Reconnection
- Senior Citizen Discount
- Level Payment Plan
- Project RELIEF
- Braille Bills
- TTY		 Room 101, Municipal Center West
300 S. 7th Street
(7th and Monroe)
Springfield, IL 62701		 217.789.2030
(TTY #: 217.789.2430)		 217.789.2026 cwlp.customer@cwlp.com
Line Clearance
- Tree Trimming, Limbs in Wires		 N/A 217.321.1407
 N/A danny.rhodes@cwlp.com (non-emergency only)
Energy Services
- CWLP Energy Experts
- Electric and Water Efficiency
- Rebates
- Renewable Choice Program 		Energy Services Office
1008 E. Miller Street
Springfield, IL 62702		 217.789.2070 217.789.2026 nrgxprts@cwlp.com
Lake and Parks
- Reservations and Information 		N/A 217.757.8660 ext. 1095
 N/A lakereservations@cwlp.com
Boating
- Licenses and Registration 		N/A 217.757.8600 ext. 1003
217.786.4075 (during Boating Season) 		N/A CWLPLakePatrol@CWLP.com
Fiber Optics & Telecommunications
- Commercial Customer Access Info 		N/A 217.757.8520 ext. 2129
 N/A fiberinfo@cwlp.com

   Division Managers

Official Title Phone #
Doug Brown Chief Utility Engineer 217.789.2116 ext. 2636
Scott Rogers Electric Division Manager 217.789.2116 ext. 2636
Todd LaFountain Water Division Manager 217.789.2116 ext. 2612
Jaime Shobe Finance Director 217.789.2116 ext. 2610
Deborah Williams Regulatory Affairs Director 217.789.2116 ext. 2636