Contact Us

For the fastest response to an electric service outage or emergency, report to Electric Dispatch at 217.789.2121.
For the fastest response to a water service outage or emergency, report to Water Dispatch at 217.789.2323 ext. 2.

To report a street light outage or you have a non-emergency, non-time-sensitive question, comment or suggestion concerning CWLP in general, please use our Report a Problem page below.
Report a Problem

Frequently Contacted Offices

Office	Address	Phone #	Fax #	Email
Customer Service Office	Room 101, Municipal Center West 300 S. 7th Street (7th and Monroe) Springfield, IL 62701	217.789.2030	217.789.2026	cwlp.customer@cwlp.com
Electric Dispatch / Outage & Service Problems	Electric Engineering Office 1008 Miller Street Springfield, IL 62702	217.789.2121	217.789.2082	publicinformation@cwlp.com (non-emergency only)
Water Distribution / Outage & Service Problems	Water Engineering Office 11th and Mason Streets Springfield, IL 62702	217.789.2323 ext. 2	N/A	publicinformation@cwlp.com (non-emergency only)
General Office	4th Floor, Municipal Center East 800 E. Monroe Street Springfield, IL 62701	217.789.2116	217.789.2136	publicinformation@cwlp.com
Water Purification Plant	3100 Stevenson Drive Springfield, IL 62703	217.757.8630	217.757.8625	publicinformation@cwlp.com
Energy Services Office / CWLP Energy Experts	1008 E. Miller Street Springfield, IL 62702	217.789.2070	217.789.2210	nrgxprts@cwlp.com
Public Information Office	4th Floor, Municipal Center East 800 E. Monroe Springfield, IL 62701	217.789.2116 ext. 2629	217.789.2136	publicinformation@cwlp.com
Security / Lake Patrol	3100 Stevenson Drive Springfield, IL 62703	217.757.8600	217.757.8605	CWLPLakePatrol@CWLP.com
Lake Property Management	Property Management Center 200 E. Lake Shore Drive Springfield, IL 62712	217.757.8660 ext. 1095	217.757.8650	publicinformation@cwlp.com
Liability Insurance Claims Office	4th Floor, Municipal Center East 800 E. Monroe Springfield, IL 62701	217.789.2116 ext. 2687	N/A	claims@cwlp.com

Program and Service Contacts

Office / Service	Address	Phone #	Fax #	Email
Customer Service Office - New Service - Terminate Service - Change of Address - Service Reconnection - Senior Citizen Discount - Level Payment Plan - Project RELIEF - Braille Bills - TTY	Room 101, Municipal Center West 300 S. 7th Street (7th and Monroe) Springfield, IL 62701	217.789.2030 (TTY #: 217.789.2430)	217.789.2026	cwlp.customer@cwlp.com
Line Clearance - Tree Trimming, Limbs in Wires	N/A	217.321.1407	N/A	danny.rhodes@cwlp.com (non-emergency only)
Energy Services - CWLP Energy Experts - Electric and Water Efficiency - Rebates - Renewable Choice Program	Energy Services Office 1008 E. Miller Street Springfield, IL 62702	217.789.2070	217.789.2026	nrgxprts@cwlp.com
Lake and Parks - Reservations and Information	N/A	217.757.8660 ext. 1095	N/A	lakereservations@cwlp.com
Boating - Licenses and Registration	N/A	217.757.8600 ext. 1003 217.786.4075 (during Boating Season)	N/A	CWLPLakePatrol@CWLP.com
Fiber Optics & Telecommunications - Commercial Customer Access Info	N/A	217.757.8520 ext. 2129	N/A	fiberinfo@cwlp.com

Division Managers

Official	Title	Phone #
Doug Brown	Chief Utility Engineer	217.789.2116 ext. 2636
Scott Rogers	Electric Division Manager	217.789.2116 ext. 2636
Todd LaFountain	Water Division Manager	217.789.2116 ext. 2612
Jaime Shobe	Finance Director	217.789.2116 ext. 2610
Deborah Williams	Regulatory Affairs Director	217.789.2116 ext. 2636