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CWLP Bill Assistance

We have suspended all disconnections for nonpayment for electric and water services for all customers. Let us help you stay on track with your CWLP bill and learn about new bill assistance options and ways to save on your bill.
Bill Assistance

Payment Plans

Our Customer Service office is still offering flexible payment plans, such as for a 12-month payment arrangement to help you keep or bring your account current. CWLP Customers can request assistance for payment plans and any other assistance by phone at 217.789.2030 or e-mail,

Ways to Pay

The Municipal Center West building where CWLP Customer Service is located is currently closed to the public. The CWLP drive up payment window located between the municipal building and Lincoln Library remains open. Customers can also contact CWLP at 217.789.2030 or for assistance during this closure. There are a number of alternative payment options beyond U.S. Mail and walk-in payments. Customers can utilize:

  • Free automatic debit or an e-payment from your bank account
  • The drive-up window located between the municipal building and Lincoln Library
  • Payment drop box located near drive-up payment window
  • Online payments at
  • Over the phone at 217.789.2030
  • Payment drop boxes located at INB’s S. Sixth St. and N. Dirksen Parkway locations
  • Payment drop box located at Heartland Credit Union on West White Oaks Drive
  • Other ways to pay are available online

Ways to Save

Another way to address and manage your CWLP bill, is to find ways to reduce your electric and water usage. Let our Energy Services Office help you. Call 217.789.2070 or email and request Technical Assistance. ESO can help you evaluate your bill and usage, and also give you low cost and no cost tips to help you reduce consumption. You can also go to and click on the Save Energy-Save Water Tab for projects you can do at your property to improve efficiency. There are also rebates available for those that want to make upgrades or improvements to lower usage while maintaining comfort in your property.

City of Springfield COVID-19 Response Resources

The City of Springfield is actively monitoring COVID-19 locally and a state level. Illinois is currently on a Stay At Home order. This pandemic is quickly changing and our departments are doing their best to provide City services during this time. Stay up-to-date with all local COVID19 resources, City operations changes and find other helpful information here.

Lake Springfield Boating Guidelines During COVID19

  • Social distancing rules apply to users of Lake Springfield and face coverings will be required for those entering the Lindsay Boat Licensing Station. Any persons with illness or under recommendation to quarantine should not boat on Lake Springfield.
  • Boaters are allowed to have up to 6 immediate family members in the same boat. Beginning May 29th, these guidelines are expected to allow up to 10 per vessel in boats that are of an appropriate size to hold that number.
  • No tying boats together and maintain a distance of at least 35 feet between boats.
  • Keep boats 35 or more feet from shoreline and private docks.
  • Follow all other Lake Springfield and State of Illinois boating rules.

Lindsay Open

Lindsay Boat Licensing Station is planned to be open on Saturdays beginning this weekend (7:30 am-2:30 pm). This is weather dependent and will be based on staffing availability for the remainder of the boating season. Boaters are encouraged to call ahead to the station at 217.786.4075 or contact Lake Security for questions, 217.757.8600. Face coverings must be worn inside the Lindsay Boat Licensing Station.

To register your boat/craft for use on Lake Springfield, you must:

  • Have a valid boat license from the State of Illinois or be able to show proof that such a license has been applied for
  • Verify your current address by showing a valid driver's license or other photo ID
  • Complete an application detailing the length of your boat/craft and the horsepower rating of any motor or engine
  • Boat License Applications can be printed from the CWLP website and completed in advance, or filled out at the station
  • Through June 30th, boat license applications can be processed by mail as well. Send completed application forms with payment to CWLP, P.O. Box 3560, Springfield, IL 62708. The license will be mailed back to you upon approval. Please allow for 10 to 12 days for processing by mail

Flushing Water Systems

Properties that have been closed should flush their water system as one of the first steps to using the building again. Stagnant or standing water can increase the growth and spread of bacteria and disinfectant levels such as for chlorine can drop and become less effective.

Flushing can be accomplished simply by running hot and cold water through all source taps within the property starting with those closest to the water entry point to your building. The CDC has a number of tips for building water systems to follow for maintaining a building’s water system. The CDC also advises that COVID-19 has not been detected in any water supplies and that standard treatment methods addresses this issue.

CWLP customers with questions on the quality of your water after a prolonged shutdown should call 217.757.8630 x1703.

CWLP Services to Continue Under “Stay At Home” Order

CWLP’s essential services will continue during the State Of Illinois “Stay At Home” order. Employees will be on hand to ensure reliable delivery of electric and water services 24/7 and to respond to all emergency calls. Customer Service operations will continue with representatives available to assist by phone and the drive-through payment window will be open as well.

CWLP Customer Service, 217.789.2030 or

Electric Dispatch 217.789.2121

Water Dispatch 217.789.2323 ext. 2

Other Frequently Contacted Offices

USDA Water Quality Project Funding Awarded for Lake Springfield

CWLP and a broad coalition of other Lake Springfield watershed partners were awarded funding up to $1.29 million for a number of water quality and watershed protection programs aimed at improving source water quality in the lake and as a critical conservation area for the Mississippi River Basin. The funding is awarded from the U.S. Department of Agriculture’s (USDA’s) Regional Conservation Partnership Program (RCPP) under the 2018 Farm Bill and will match CWLP and partner funding also totaling $1.29 million. Under RCPP land partners are encouraged to work together to implement a variety of conservation activities to meet agricultural and resource objectives with improve water quality, soil health and drought resiliency.

This funding award is planned to cover five years of programming for outreach and education as well as implementation of projects to prevent nitrogen, phosphorus and other sediment loads from entering into Lake Springfield to protect the source and improve its water quality. This effort will be guided by the 2017 Lake Springfield Watershed Management Plan and collaboration among project partners to track, prioritize and implement projects. CWLP watershed partners include the, Illinois Department of Natural Resources, Illinois Lake Management Association, Illinois Farm Bureau, Illinois Fertilizer and Chemical Association, Illinois Pork Producers Association, ManPlan, Northwater Consulting, Sangamon County Farm Bureau, and Sangamon County Soil & Water Conservation District.

Source Water Protection is the first and most efficient step in the multi-barrier approach in ensuring a safe and high quality source of drinking water according to CWLP Water Division Manager Ted Meckes. “To protect our source, Lake Springfield, the reduction of sediment and nutrients from both urban and agriculture sources is a vital first step,” he said. “The RCPP funding is going to greatly assist CWLP and our numerous partners in promoting Best Management Practices in our watershed to improve water quality in our lake while also preserving and protecting resources among land owners.”

For this RCPP program, CWLP and its partners intend for a number of Best Management Practices (BMPs) to be implemented, which will reduce sediment and nutrients from entering the tributaries of Lake Springfield. These BMPs include cover crops, conservation/reduced tillage practices, grass waterways, wetlands and other structural practices. Outreach and education of such practices to reduce nutrient and sediment loading will also be a part of the program.

CWLP Chief Utility Engineer Doug Brown said there are a multiple beneficial outcomes expected from this round of watershed protection programming. “Beyond the very important environmental benefits of these resource protection measures for source water quality, we expect to reduce our costs for water treatment and lake management into the future,” he said. “Plus we see a lot of benefit for farmers in getting improved efficiency in their nutrient use, boosting the resilience of their food producing land and in turn improving their income and their economic viability of the communities that depend on them.”

Brown credits the work of a number of long-standing partners with the utility for succeeding in getting the watershed protection funding award. “It is through CWLP’s partnerships with NRCS and Sangamon County Soil & Water Conservation District that many best management practices have been implemented to improve the source quality of our sole water source,” he said. “Our Water Division Manager Ted Meckes and CWLP’s Water Resources Department have done an outstanding job in managing these partnerships and securing funding, plus outreach and education aimed at improving the water quality of Lake Springfield.”

Meckes credits project partners as well. “I want to thank all of our watershed partners for their participation in getting this project and a special thanks to the American Water Works Association, Dave White of the 9B Company and Jeff Boeckler of Northwater Consulting for their assistance in preparation of the RCPP application.”

Over the last 35 years, CWLP and its Lake Springfield watershed partners have invested nearly $5.5 million in source water protection measures. A number of watershed protection programs for Lake Springfield began in the 1980s. Shoreline stabilization and sediment removal, among other practices, commenced in those years. Following the formation of the Lake Springfield Watershed Resource Planning Committee in 1990, various lake land use and land management plans were developed for water quality and protection purposes for Lake Springfield and its watershed. Many cost-share programs between the utility and land owners have been implemented for reducing soil erosion and nutrient and sediment runoff over the years. Measures have also been taken to reduce atrazine, nitrogen and phosphorus specifically in Springfield’s water source. In 2020 CWLP was awarded the American Water Works Association’s award for its watershed protection efforts.

CWLP Residential A/C Rebates are Back

CWLP residential customers can take advantage of a High-Efficiency Air Conditioner Rebate program to help lower bills and reduce summer energy usage. Qualifying units must be new with a minimum SEER rating of 16 and a minimum EER rating of 12.5 and installed on or after March 1. Cooling capacity must also be less than 72,000 Btuh or 6 tons. Rebates will be given on a first-come, first-served basis to customers meeting all of the eligibility requirements until funding is exhausted. Rebate amounts awarded, which will be applied as a credit to the customer’s CWLP bill, may range from $150 to $600 depending on the unit type installed.

Applicants for the program must:

  • Be CWLP metered electric customers.
  • The central air conditioner meeting the required efficiency ratings must be installed by an HVAC contractor licensed to operate in Springfield.
  • Applications, accompanied by proof of purchase with purchase cost, must be received by CWLP within one year of the installation date to be eligible for the rebate.

For full rebate rules and eligibility requirements see the High Efficiency Air Conditioning Rebate information and form from the CWLP rebate page, or contact the Energy Services Office at 217.789.2070 or email

IRP Status & Meetings

Public Forum Held

The City of Springfield held a Public Forum on Wednesday, January 29th for public participation and where CWLP presented more information on plant retirement considerations for Dallman Unit 33, a s well as a review of financial and environmental considerations for all plant retirements being discussed. This meeting was a follow up to the December meeting on the Integrated Resource Plan (IRP)--the study to identify the best options for reliable and competitively priced power for Springfield's future energy needs.

Want to learn more? See our IRP page where we've added our past presentation documents, plus meeting video and info sheets on the FAQs and Plant Retirement Considerations here

Project RELIEF Utility Bill Assistance

Each year a number of Springfield families have trouble paying their basic household bills. And things can get even tougher during the winter when home heating costs are added in.

Through Project RELIEF, you can add $1 or more to your monthly CWLP bill to provide payment assistance to families during the winter heating season.

It’s easy. All you have to do is complete the Online Form, or you can make a one-time donation of any amount by sending your check or money order to our program administrator:

Project RELIEF
Fifth Street Renaissance
1315 N. 5th Street
Springfield, IL 62702

Who Can Qualify for Project RELIEF?

To qualify for Project RELIEF assistance, you must have: a total household income for the previous 90 days of no more than 150% of the Federal Poverty Guidelines; applied for help from LIHEAP (217.535.3120); a past-due CWLP bill; not received Project RELIEF assistance in 2018-2019; and exhausted all other assistance sources. You may also be required to cover a portion of your past-due CWLP bill.

If you would like to participate in CWLP Project RELIEF, the first step in applying to the program is to call 217.789.2414 on December 2 or soon thereafter. If you meet minimum eligibility requirements, you will be scheduled for an appointment with Fifth Street Renaissance.

Springfield's Drinking Water Wins Award

In 2019, City Water, Light and Power was awarded first place in a drinking water contest comparing other Illinois providers at the Illinois Potable Water Supply Operators Association’s fall conference. The water samples were rated by a panel of judges based on the clarity, taste and odor of each.

“We’re pleased to be recognized for our high quality water,” said CWLP Water Division Manager Ted Meckes. “Our plant operators, chemist, and entire treatment and distribution staff work extremely hard to consistently and continually ensure a safe and reliable drinking water supply to Springfield—that it also tastes great is a bonus.”

The City of Springfield has been a public water supply provider since 1868, and at that time was only the second water works provider in operation in Illinois. It was April 30, 1868 when raw, untreated water from the Sangamon River was first pumped from the City’s new water works pumping station on the north side of Springfield and on July 1 of that same year, the water works began full-time operations and service.

Today, CWLP’s Water Division is responsible for producing and delivering water for a population of 150,000 encompassing several communities in and around Springfield. The CWLP water system includes Lake Springfield, the recently upgraded lakeside Water Purification Plant, three water storage tanks, and approximately 760 miles of water mains. The Division's primary mission is to ensure that all utility customers will have a safe and plentiful water supply in both the immediate and long-term future.

Save Large With CWLP Geothermal Rebate

Now is a great time for our customers to install a geothermal heat pump in their homes. Besides being three to four times more efficient than standard air conditioners and gas furnace combination systems, if installed by the end of 2019, a 30% Federal Tax Credit is available plus a one-time CWLP rebate up to $3,000. In addition, with a heat pump, CWLP residential customers can qualify for our Electric Heat Rate discount when electricity is used as the primary energy source for heating. Customers who are currently on CWLP's Electric Rates 34-37 already receive this savings.

Why Go Geothermal

Geothermal heat pumps are three- to four-times more efficient than a standard air conditioner and gas furnace combination system. Roughly 70% of the energy used by geothermal systems come from the ground.

Operating costs are 15% to 20% lower than a conventional forced air heating and cooling system.

Since geothermal units are located indoors and are shielded from harsh weather conditions, they last longer and often operate with minimal maintenance.

Unlike traditional heating systems that tend to cycle on and off, geothermal heat pumps have longer operating cycles providing even temperatures throughout the year.

Geothermal heat pumps recycle waste heat from the home and use it to supplement the hot water system inside your home.

The Geothermal & Air Source Heat Pump Rebate is available to CWLP residential electric customers meeting all eligibility requirements. Commercial customers may also qualify for this rebate but pre-approval is required and rebate amounts differ.

For information on amounts available for all of CWLP’s rebates and full program details on program pre-approval requirements, please contact the CWLP Energy Services by phone at 217.789.2070 or visit our Rebate Page.

Fish Attractors Installed in Lake Springfield

The northern arm of Lake Springfield is now home to multiple new fish “attractors” thanks to a partnership between the Springfield Crappie Club and CWLP. Last month, 10 sites with a total of 60 man-made fish habitats, structures composed of recycled drainage tile and PVC piping, were placed in the lake (photos attached). All materials for the structures are nontoxic and non-carcinogenic. In addition to providing habitat for fish, the placement of attractors helps position and better distribute fishing boat traffic away from crowded or private docks and provides better concentration of game fish to this region of the lake.

CWLP Lake Manager Quentin Jordan said this project brought together a number of groups to bring a unique opportunity to the lake. “The Springfield Crappie Club and CWLP boat patrol brought the idea forward after seeing Lake Shelbyville have some success with these habitat installations,” he said. “The Illinois Department of Natural Resources provided siting and design assistance and then a number of agencies volunteered their time to locate and seek donations for materials, plus assembly in order to get these placed in Lake Springfield.”

Illinois Department of Natural Resources (IDNR) manages fishing and partners with CWLP for fish stocking efforts and other resource protection measures. Each location (map attached) for the habitats was chosen based on fish availability, access, and boat traffic. The structures, which range in size from three to five feet long and three feet tall, were placed at depths to not cause issues if the lake level were to drop.

Lake Springfield is home to a full season of fishing tournaments annually, with 91 tournaments held in 2018. Largemouth Bass, Channel Catfish, Bluegill, White Bass, Blue Catfish, and Flathead Catfish have higher populations in Lake Springfield, while the Crappie population is improving. IDNR’s hatchery/rearing pond is currently working to help increase the crappie population. More information on Lake Springfield’s fish populations and outlook can be found here.

The CWLP Land & Water Resources Department and the Springfield Crappie Club were assisted by the following for the fish attractor project.

  • IL Department of Natural Resources (IDNR)
  • City, Water, Light, and Power Lake Security
  • Lowes Home Improvement (Wabash Ave)
  • Egizii Electric, Inc.
  • UA Local 137 Plumbers and Steamfitters
  • Lake Area Recycling Services

See the Map

CWLP’s First Owned Renewable Generation In Service

The newest CWLP power plant in operation is being fueled by the sun. A 250 kW solar installation, representing the utility’s first owned renewable generation resource, was commissioned for testing he week of December 10th. The solar photovoltaic (PV) array, consisting of 716 panels, is located behind Harrison Park subdivision and adjacent to the Sangamon Valley Trail and the utility’s Washington Substation at 606 Old Tippecanoe Drive. Mayor Jim Langfelder, City Officials, CWLP staff and project partners representing GRNE Solar and B&B Electric and other community groups were on hand for a dedication and ribbon cutting on Thursday to mark the beginning of the solar farm’s operation.

Beyond a new generation resource, the solar farm will provide CWLP customers the opportunity to purchase solar energy for those that want to go green or for customers without the financial means or roof space to install their own solar. A solar subscription program, "mySolar," is available for CWLP customers to purchase 100 kWh blocks of energy through their bill.

According to Mayor Jim Langfelder this solar project is a way to address the interest in CWLP investing in its own locally-owned renewable energy “While not the largest generation asset at CWLP, adding a solar resource is a good step into the technology for our employees to familiarize themselves with solar operations,” he said. “This installation and the mySolar subscription program is a way to educate and engage citizens, too, and determine customer interest in renewables as a balanced generation resource for future energy and jobs.”

The CWLP solar farm, with a project cost not to exceed $437,228, is projected to generate between 339,000 and 373,000 kWh per year or enough to power about 35 homes. The solar farm will offset other carbon-based energy generation.

CWLP Chief Utility Engineer Doug Brown said the solar farm offers access to renewables some customers don’t have. “The up-front costs of solar can be cost-prohibitive and some customers may have limited access to solar due to roof space or tree cover,” he said. “With this project, we are giving easy access to solar that is generated locally and operated under our public power, customer-owned operation.”

GRNE Solar partnered with local labor from B&B Electric to build the solar farm. Construction began November 5th and all work, including safety testing was to be completed December 13th. The ground-mounted PV solar array is south facing to maximize sun exposure for the site.

Gary Hurley, CWLP Energy Services Manager and manager of the project for the utility was pleased with the course of construction and added benefit of the array to the area. “GRNE Solar utilized a low-impact racking system that minimized ground disruption and allowed for a very efficient installation,” he said. “The final phase of the project will include seeding the ground around the solar farm with Pollinator plants. These low maintenance plants will enhance ecosystem in and around the solar farm.”

Learn more about the mySolar subscription program


Carbon Capture at CWLP?

On Monday, December 10th, 2018, a Public Utilities Committee meeting was held on a potential project for the Electric Division. The meeting included presentations from University of Illinois’ Prairie Research Institute and Illinois Sustainable Technology Center on a potential carbon capture project for Dallman Unit 4; as well as project updates from the CWLP Water Division on Lake Springfield watershed protection programs, Water Works Improvement Projects and status of the Supplemental Environmental Impact Statement as it relates to a supplemental water supply for the utility. You can view our presentation documents here.

CWLP Statement on Illinois Coal Ash Report

On 11/28/18 Sierra Club, Prairie Rivers Network, Earthjustice, and the Environmental Integrity Project published a report titled “Cap and Run” looking at groundwater data for disposal of coal ash by Illinois power plants.

CWLP staff have taken a preliminary look at the report, “Cap and Run,” released 11/28/18 and don’t find newly revealed data or concern with regard to the ash ponds currently serving the Dallman complex. CWLP will not “cap and run” from its ash ponds and follows and complies with all coal ash regulations. The utility has been participating in groundwater monitoring programs for the vicinity of the ash pond areas and is the source of the monitoring data for its sites cited in the report, which also includes data from other Illinois power plants.

The ash ponds, located downstream and downgradient from Lake Springfield, do not pose a risk to the City’s water supply. There are not any privately-owned, potable wells at risk from CWLP ash ponds in the area.

Other report claims with regard to CWLP ash ponds are inaccurate and misleading. The report states the CWLP ash ponds would be underwater in a 100-year flood, which is not true. In section 14, “CWLP’s defective monitoring keeps Illinoisans in the dark” is misleading. CWLP uses appropriate detection monitoring for its ash pond facilities, which are in compliance with regulations, and regularly makes the monitoring data publicly available and posts it on its website.

As the report notes, the utility is already planning for closure of the ash ponds that receive ash from Dallman 1, 2 and 3. Dallman 4 was constructed with a dry ash handling system and does not send ash to these ponds. The report prematurely criticizes and cites a closure plan still in development. The utility’s recommendation on method of closure, whether by capping, removal or lining the ponds, has not been made and will follow Federal regulations, which allow the utility time to develop closure plans.

Similar to today’s report referencing CWLP and its ash ponds, a current complaint by the Sierra Club, Prairie Rivers Network and NAACP on file with the Illinois Pollution Control Board with regard to CWLP ash ponds, is premature and out of context given that the City and CWLP are already working on a closure plan. These organizations are subjecting Springfield citizens to costly and unnecessary litigation, rather than waiting for CWLP’s closure plans to be developed as the rules allow.

As a publicly-owned, citizen-owned utility, CWLP has long operated as an environmental leader in the industry. CWLP also has a record of being proactive in addressing environmental issues and following regulations in order to protect both air and water quality.

CWLP Energy experts ready to help customers with efficiency & savings

Home energy audits and technical assistance programs helping people save.

City Water, Light and Power Energy Experts are in the business of helping Springfield residents and commercial customers save money and energy through the utility’s various technical assistance programs. The CWLP Energy Experts offer a Money-Back Home Energy Audit program to help residential electric customers reduce their energy usage, save money, address drafts, or just to help them figure out what to do to make their home more efficient. In addition, the Energy Experts can also provide residents and businesses on-site assistance and conduct individual account assessments to help identify efficiency issues or usage questions.

CWLP's home energy audit, which is covered by a one-time $25 fee added to a customer’s electric bill, is available to anyone owning or residing in a residential property that receives metered electric service from CWLP. The audit take about two hours to complete in most homes and involves a search for inefficiencies in the home from the attic to the basement, a blower door test and a thorough assessment detailing any problems.

After the audit is complete, the Energy Expert will provide the customer with a packet of efficiency products selected based on the needs identified by the audit. In addition to reviewing findings with the customer as the audit and blower door test are in progress, the Energy Expert will write a report that details all of the improvement recommendations, share information on available rebates and provide savings estimates achievable from each. If any or all of the improvements listed in the audit report are made within one year of the initial audit and the customer completes a follow-up audit, a $25 rebate will be issued to the customer.

The CWLP Energy Services Office offers “Smart Solutions,” home efficiency workshops throughout the year at the Lincoln Library and on-demand in a group setting for organizations or neighborhood groups, who have a minimum of 15 attendees. In most cases, the workshops can be set up at the convenience of the requesting organization.

CWLP offers free facility technical assistance to commercial electric customers upon request. Included in a commercial facility technical assistance is a walk-through evaluation of the business' energy systems, including lighting, HVAC and thermostat operation, water heating and other specialized equipment or systems. During the walk-through, the Energy Expert also addresses specific concerns and can provide tips on equipment or operational changes that could be made to reduce energy usage, as well as information about rebates, grants and other incentives for improving energy or water efficiency that might be available from CWLP and other sources.

CWLP Energy Experts also can provide the customer with billing histories in both table and graphical form and explain the bill components. Comparisons of weather-related data can also be provided, allowing the customer to understand the impact weather can and has had on consumption.

The general Technical Assistance (TA) program offered by CWLP is designed to help customers who are experiencing efficiency-related problems in their homes or businesses or who have any type of energy efficiency question. TAs, which are free of charge to CWLP electric customers, can be conducted on-site, over the phone, by mail, or by email—depending on the circumstances and needs of the customer.

Some TAs are investigatory in nature, such as those provided to customers who call with high-bill concerns. Some are educational in nature, such as those that teach customers how to use automatic setback thermostats and provide advice about various efficiency tools, choosing a heating and cooling contractor, or making economic comparisons of energy systems. The CWLP Energy Experts can even help customers design energy efficiency into the structure before building a new home or business.

To make an appointment or for more information on the CWLP Money Back Home Energy Audit or any of the technical assistance programs, customers can call the CWLP Energy Services Office at 789-2070 or email