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REPORT A SERVICE OUTAGE OR EMERGENCY

C W L P lineman works on pole transformer
Restoring Electric Service
What Should You Do
If Your Power Goes Out?
Update Your Account Info
Customer Service
Report a
Street Light Outage
Comment? Question?
Problem?
Report It Here
To report an electric service outage or emergency, call (217) 789-2121.

To report a water service outage or emergency, call (217) 789-2323.

(NOTE: To report a street light outage, you can use our online Report A Street Light Outage Form. To report a security light outage or to make any other comment, inform us of a problem, or ask a question, you can use our online Feedback Form.)

Using Other Means to Report an Outage is NOT a Good Idea. Here's Why. (Click to Open)
Attempting to use other means to report an outage (including calling different CWLP phone numbers, using the feedback form provided on this website, emailing the Public Information email box, or posting to CWLP's Facebook page) is NOT the most efficient way to ensure your report gets through. In fact, using these other communications options might significantly delay your information from reaching the appropriate response personnel.

This is especially true in the case of an electrical outage. CWLP's Electric Division uses an Integrated Voice Response (IVR) system that works in tandem with the utility's Customer Information System (CIS) to track phoned-in outage reports to more quickly and specifically pinpoint the source of the outage, so the problem can be identified and crews dispatched in the most timely manner possible. For this system to work to its maximum potential, the reports must be made from a telephone number that is associated with the account where service has been disrupted. (That's why it's also important for customers to keep their account information—including telephone numbers—up to date. Find out how to update your CWLP account information.)

Although our IVR system has been designed to allow a large number of calls to be handled quickly and efficiently under most circumstances, it is possible that—during very widespread outages—you might have difficulty having your call quickly answered by either a live dispatcher or the automated system. If this should happen to you, please know we are doing our very best to respond to all calls and we need to hear from you. So please, keep trying until you get through.

Links to more information about how CWLP works to respond to power outages and steps you should take if your power goes out, as well as related topics, can be found in the left-hand column of this page.

 

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