Customer Service Policies
Pay Your Bill and
Manage Your Account Online
Pay Your Bill by Phone or
with Online QuickPay
Your Account
Special Services
for Businesses
Reading Meters
Renewable Choice
CWLP Gift Cards
Contribute to
Project RELIEF
Round Up to End
Vital Health Care Form


Quick Info box
Power out or other electrical emergency?
Call 789-2121.
Water out or other water emergency?
Call 789-2323.
Street light out or in need of repair?
Report it here.
Manage your CWLP account online.
Pay your bill.
View your bill.
Track your usage trends.
See your billing history.

Pay your bill conveniently by phone or
using our online QuickPay
(no registration required).
Find out how.

Have a question, comment or need to report
a non-emergency problem?
Use our online feedback form.
The CWLP Customer Service Office is responsible for all customer account activities, including new service sign-ups, changes of address, meter reading, billing, and bill payments. This office also administers such special bill-related customer service programs as the income-qualified Senior Citizen Discount, the Level Payment Plan, and the Project RELIEF bill assistance program.

The Customer Service Office can be reached by phone at (217) 789-2030, e-mail or by FAX at (217) 789-2026. The mailing address is:

Room 101
Municipal Center West
300 S. 7th Street
(corner of 7th and Monroe Streets)
Springfield, IL 62757

Customer Service Office Hours and Location (click to open)
The Customer Service Office is open Monday through Friday from 8:00 a.m. to 4:30 p.m. The drive-up and walk-in bill payment windows have extended hours. The office is located in Room 101 on the southwest side of Municipal Center West.

Links to even more information about the CWLP Customer Service Office and the services it offers, as well as about related topics, can be found in the left-hand column of this page.


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