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PAY YOUR BILL BY PHONE OR WITH ONLINE QUICKPAY

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CWLP accepts credit card, debit card and e-check bill payments made by telephone or via our fast and easy online QuickPay option. Convenience fees are applied to payments made using a credit card or e-check. Phone payments can be made by calling the CWLP Customer Service Office at (217) 789-2030.

How To Pay By Phone (click to open)
To make a phone payment, call the CWLP Customer Service Office at (217) 789-2030.

CWLP will accept credit or debit card payments made over the telephone using Visa, MasterCard, Discover and American Express.

To use the e-check option, you must have an active checking account. CWLP will electronically transfer the amount of your payment from your checking account using the bank routing and account numbers you provide.

When paying by phone, you will need to provide your name and service address, as well as your nine-digit CWLP account and eight-digit CWLP customer numbers, which can be found in the upper left-hand corner of your bill.

If paying by: You also need to provide:
credit/debit card your 16-digit card account number, expiration date and security code (the three digit number found on the back of the card)
e-check your bank routing and account numbers (found at the bottom of your check)


Pay Online Using QuickPay (click to open)
Customers who sign up to manage their CWLP account via the internet (which allows them to see current and past bills, track their usage history, and more) can pay their bills using their online account. However, if you prefer a fast and easy way to pay your bills online (without having to set up an online account), our QuickPay option is perfect for you.

You can make your QuickPay payment using either a credit or debit card or e-check.
    - CWLP will accept credit or debit card payments made using Visa, MasterCard, Discover and
       American Express.
    - To pay using an e-check, you must have an active checking account. CWLP will electronically
       transfer the amount of your payment from your checking account using the bank routing and
       account numbers you provide.

When paying by QuickPay, all you'll need to provide is your eight-digit customer and nine-digit account numbers, which you'll find in the top left-hand corner of your bill, plus:

If paying by: You also need to provide:
credit/debit card your 16-digit card account number, expiration date and security code (the three digit number found on the back of the card)
e-check your bank routing and account numbers (found at the bottom of your check)


Convenience Fees (click to open)
For each credit/debit card or e-check transaction, you will be charged the following convenience fee:

credit/debit card 2.8% of your total payment (example: for a $100 payment, your convenience fee would be $2.80). The minimum convenience fee per transaction will be $1.00.
e-check a flat $0.50 fee per check
These fees are not charged or collected by CWLP
and CWLP does not receive any portion of them.


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